Shipping
When will I receive my order?
Once you place your order, it takes us between 2 to 5 business days to process and manage it. After that, we will ship it to you. The total delivery time will depend on your location, but here is an estimated shipping timeframe for different regions:
- U.S.A: 3-4 business days
- Europe: 3-7 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
Please keep in mind that these times are approximate and may vary due to factors such as stock availability, chosen shipping method, and exact delivery location.
Where will my order be shipped from?
We work with Printful, a print-on-demand company with fulfillment centers located around the world. This allows us to ship products directly from the fulfillment center closest to your location, ensuring faster delivery times and an efficient process.
Will I have to pay customs fees for my order?
International orders may incur additional customs charges. These fees are beyond our control and are determined by your local customs agency. Customs policies vary greatly between countries, so we recommend contacting your local authorities to clarify this matter and understand any potential additional fees.
My order should have arrived already, but I haven’t received it. What should I do?
Before reaching out to us, please follow these steps:
- Check your confirmation email to ensure that your shipping address is correct.
- Inquire at your local post office to see if they have any information regarding the package.
- Ask your neighbors if the carrier may have left the package with them.
Pro tip: To prevent theft, if you won’t be home on the delivery day, consider using your work address or another place where you’ll be.
If the address is correct and the package is not at the post office or with your neighbors, please contact us at info@spinclub.es with your order number.
If there’s an issue with the shipping address, we can resend the product, but you will be responsible for the shipping costs.
Pro tip: Make sure your postal code is correct, as it is a crucial part of your address.
Orders
How are the products made?
We work with a print-on-demand dropshipper, which has production and logistics centers spread across the world. When you place an order, it is printed and shipped directly from the closest fulfillment center to the customer’s final shipping address. This allows us to offer faster delivery times and efficient processes.
How can I track my order?
If your shipping method includes tracking, you will receive a link via email once your order has been shipped. If you have any questions regarding the status of your shipment, feel free to contact us at info@spinclub.es.
I received the wrong or damaged product. What should I do?
We’re sorry if your product arrived damaged. To resolve this as quickly as possible, please send us an email at info@spinclub.es within one week of delivery. Include photos of the damaged product, your order number, and any other relevant details. We will get in touch with you as soon as possible to offer a solution.
Returns
What is your return policy?
Do you offer refunds?
We only offer refunds in cases where the customer receives an incorrect or damaged item. If this is the case, please contact us at info@spinclub.es with photos of the item, and we will work to find the best solution for you.
Can I exchange a product for a different size or color?
At this time, we do not offer exchanges. If you’re unsure about the size that will fit you best, please check out our size guides in the product descriptions.
Although rare, if there is a mistake in the labeling of a product, please contact us at info@spinclub.es within one week of delivery. Include your order number and photos of the item, and we’ll assist you in resolving the issue as quickly as possible.